Shipping policy

Shipping Policy

Thank you for shopping with Pocket Palace.

Order Processing

Orders are processed within 24 hours after confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.

Delivery

We offer Islandwide Delivery across Sri Lanka.
Estimated delivery time is 2–4 working days depending on your location.
Delivery times may vary due to courier delays, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location.
Any applicable shipping fee will be displayed before you complete your order.

Order Tracking

Once your order has been dispatched, you may receive tracking details (where available) to monitor your shipment.

Incorrect Delivery Information

Please ensure your name, phone number, and delivery address are accurate. Pocket Palace is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.

Damaged or Incorrect Orders

If you receive a damaged product or the wrong item, please contact us within 24 hours of delivery with clear photos or videos. After verification, we will arrange a replacement if eligible.